FAQ
PRODUCT QUESTIONS
Where are the 3RDPHIX bottles designed & manufactured?
The 3RDPHIX bottle is designed on the Gold Coast Australia and is manufactured in China.
What is the volume of liquid the 3RDPHIX bottle can hold?
The 3RDPHIX bottle can hold up to 22 fl oz (750ml).
What is the 3RDPHIX bottle made out of?
The bottles inner shell where the liquid is held is SAN plastic (BPA free) and has a round bottom so that protein powder does not get stuck in edges. The outter shell is PP plastic which is also BPA free. The bottle is designed and suitable for continual use.
Why did we choose plastic?
We put a lot of thought into this and although glass is great for the environment, it just was not durable enough to be used for multiple purposes. It is also a lot heavier and isn't ideal for an on-the-go product. The plastic we are using is completely non toxic and completely reusable.
Can you freeze your 3RDPHIX bottle?
No! Unfortunately due to the robust material used you cannot freeze the bottle.
Do I need a whisk ball in order to shake up my protein and BCAA's?
No! Our shaker has been tested and designed so that a whisk ball isn't needed. A brisk shake is enough.
DELIVERY QUESTIONS
Australia
All orders will be sent via Australia Post eParcel and will have the option of either Free Standard Shipping (5-8 business days), or Express home delivery with a flat rate of $5.00 (1-3 business days)
Please give the team 48 hours to fulfil your order from time of purchase.
International
All orders will be sent via Australia Post eParcel with a $10 flat-shipping fee for international orders (12-16 business days)
RETURNS POLICY
3RDPHIX offers a replacement policy. Where you receive the wrong product or colour, an exchange will be authorised. If the product is faulty in any way, an exchange will also be authorised. Please provide photos, videos and details upon receiving the product.
Damage to the bottle after receiving the goods, will not be considered adequate for an exchange.